This privacy policy sets out how Chalkpens LTD uses and protects any information that you give us when you use this website.

Chalkpens LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Chalkpens LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • To process your order and obtain your payment
  • Record keeping for our internal records
  • Information may be used to help us to better improve our products and services
  • From time to time we may send promotional emails about special offers, new products and any other information that may be of interest.

We may periodically send promotional emails about new products, special offers or other information that you may find interesting using the email address which has been provided to us.

From time to time, we may also use your information to contact you for market research purposes. This may mean that we will contact you via email, phone, fax or mail, we may use the information to customise our website according to your interests.

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

To help us better understand your needs we use the information provided to help give you a better service, we do this for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

At Chalkpens LTD we are committed to to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site in particular. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to you needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our customers needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you don’t. A cookie in no way gives us access to your computer or any information about you, other than the data that you choose to share with us. You can decide whether to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. This however may prevent you from taking full advantage of the Chalkpens LTD website.

Google Analytics

When you visit we use a third party service Google Analytics. This is used to help collect some standard internet log information this includes some details of the behaviour patterns of visitors to our site. This is done for us to collect data such as the total number of visits that various pages of the site have received.

The information gathered is only processed internally and does not identify any user in particular. Google in no way is given any attempt to identify any of those that visit Chalkpens LTD.

Mailing Lists

As part of the registration process for the Chalkpens LTD e-newsletter, we gather personal information. This information is used for a few reasons:

  • To provide you any information you’ve advised us to tell you about;
  • To contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.
  • Please note that Chalkpens LTD don’t rent or trade email lists with other organisations and businesses.

Chalkpens uses a third-party provider, ActiveCampaign, to help deliver our newsletter. We gather data for email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings from Chalkpens LTD at any time by clicking the unsubscribe link at the bottom of any of our emails.

Access to your personal information

You have the right to request a copy of your information that we have of you. This can include any amendments or deleting of personal data. You can email this request to [email protected] and someone will get in contact with you.

Changes to our privacy policy

We keep our privacy policy under review regularly and will update the page with any changes. Our privacy policy was last updated on 22nd May 2018.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou sesssion ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.