Sending parcels within the UK
We aim to dispatch all orders within 48 hours of receiving it. We will contact you if any items are out of stock. Our delivery costs are based on the weight of the final parcel and will be calculated at the checkout. All parcels under 2kg will be sent with Royal Mail. You will have the option to send your parcel: Standard 1st class, 1st Class Signed For, Standard 2nd Class or 2nd Class Signed For. Please note, parcels that are sent "Standard Delivery" cannot be tracked. Therefore, it is difficult to track down parcels that go missing. Parcels over 2kg will be sent with a courier and can be tracked online.
International Deliverys - Sending parcels outside the UK
All parcels sent outside the UK are sent "International Airmail" or "International Airsure". You will be given the option at the checkout. There are 3 different zone classes: Europe, World Zone 1 & World Zone 2. The delivery cost is based on the zone class and the final weight of the parcel. If you would like a quote for delivery before you place an order, please send an email to email@example.com
Returns & Refunds
If you have ordered the wrong pens or the wrong colour, you can send them back to us and we can either post you out another order or offer you a refund. We cannot refund or replace any pens that have already been opened/used. Please note: A delivery charge will be applied for sending another order unless it has been a mistake or an error from our company. Please send all returns to: Chalkpens, 0/1, 6 Edgemont Street, Shawlands, Glasgow, G41 3EN
Minimum Delivery Charge
We have a minimum delivery charge of £3.60 for all parcels posted within and outwith the UK.