DELIVERY & COSTS TO A UK ADDRESS

Same day despatch if ordered before 4pm Monday to Friday.

If an item is out of stock, we will contact you and advise a new dispatch date. All parcels under 2kg will be sent with Royal Mail. You can choose from the following delivery options:

• Standard First Class
• First Class Signed For
• Standard Second Class
• Second Class Signed For

Parcels which are over 2kg will be sent by courier. Please note, any parcel sent as Standard delivery cannot be tracked.Delivery costs are based on the weight of the final parcel and will be calculated at checkout. International Delivery & Costs (Outside the UK)

Parcels sent to addresses outside of the UK are sent through International Airmail or International Airsure. The delivery cost is calculated at checkout and is based on your location.

DELIVERY CHARGE

Delivery charges will be calculated at checkout based on your order.

RETURNS & REFUNDS

If you have ordered the wrong pens or the wrong colour you can send them back and we can amend the order or give you a refund. We are unable to accept returns of any pens which have been used. Please send all returns to: Chalkpens, 24 Newton Place, Glasgow, G3 7PY

WET WIPE OR WATERPROOF?

If you are unsure about which product is best for you, we have written a blog to show you the differences between our ranges.

HOW DO I GET THE INK ONTO MY PEN NIB?

First, shake your pen. Use a piece of paper and push the pen nib up and down on the paper to release the ink from the pen barrel. Push the nib down on the paper for a few seconds and repeat for around 30 seconds until your pen nib is fully covered in ink.

ON WHICH SURFACES CAN I USE THE PENS?

Our pens can be used on almost any surface and can be removed from any non-porous surface.

WHAT IS A NON-POROUS SURFACE?

A non-porous surface is a surface which will not absorb liquid. Examples of these are:

• Chalkboards
• Whiteboards
• Glass
• Plastic
• Mirrors
• Metal
• Slate
• Ceramics

Please note that MDF boards which have been painted with chalkboard paint may absorb ink as the surface could still be porous. We would recommend you use a further 3-4 coats of paint to ensure the board is sealed before using any chalk pens on it.

CAN THESE PENS BE USED BY CHILDREN?

Our pens are non-toxic, water based and xylene free. The pens are suitable for children over the age of three.